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Envelope Expiration

Signature requests in Subnoto have a configurable expiration period. After that period, the request is marked as expired: you are notified, and recipients can no longer sign through the original link (but can still open it to see the expired message).

Setting the Expiration Period

When you send an envelope:

  1. Open Preview & Send before sending
  2. Expand Expiration and reminders and set Link expiration
  3. Choose how many days recipients have to sign: for example 7, 14, 30, 60, or 90 days from the send date
  4. Optionally set Reminder frequency and First reminder (4 hours or 1 day after the invitation, or the same as the frequency). A non-default first reminder is shown on the envelope view after send.
  5. Send the envelope as usual

The expiration date is shown in the envelope view (e.g. “Expires on [date]”) so you can see the deadline at a glance.

When a Request Expires

  • Daily check: Subnoto runs a daily job (e.g. at 5:00 AM) that finds envelopes whose deadline has passed and marks them as Expired.
  • Your notification: When one of your signature requests expires, you receive an email informing you that the request has expired, with a link to open the envelope in the app.
  • Envelope list: Expired envelopes appear in a dedicated Expired column in the Envelopes view, so you can separate them from in-progress or completed documents.

For Recipients When a Request Has Expired

  • Link still works: Recipients can still open the same link they received by email. The link is not invalidated.
  • No signing: They will see a clear message that the signature request has expired and that they can no longer sign through this link.
  • Next step: The message tells them they can reach out to you (the sender) if they still need to sign. You can then extend the expiration on the same envelope, or use Duplicate envelope if you need a new request.

Expired vs Other Statuses

Pending / In progress

Recipients can still sign; the expiration date is in the future.

Expired

The deadline has passed. You were notified by email; recipients see an expired message and cannot sign.

Complete

All required signatures were collected before expiration.

After Expiration

If you still need signatures after a request has expired, you can reopen the same envelope or start a new one.

Extend the deadline

Extend expiration reopens the expired envelope. Recipients who have not signed can use the same invitation link until the new deadline.

  1. Open the expired envelope, or use the actions menu from the Expired column
  2. Choose Extend expiration
  3. Select an Extension period: 7, 14, 30, 60, or 90 days
  4. Confirm Extend expiration

The deadline is recalculated from now, not from the original expiration date. The envelope returns to in progress (signing, or approving if approvers are still pending). Recipients are not sent a new invitation automatically; they can open the original link again.

Extend expiration dialog with the extension period selector

Duplicate or create a new envelope

Use this when you need a new document, different recipients, or a fresh invitation email:

  1. Use Duplicate envelope on the expired envelope. It recreates the same document (and recipients) in a new envelope so you can send again without re-uploading or reconfiguring.
  2. Open the new envelope, adjust the expiration period or message if needed, then send; recipients will receive a new link and can sign within the new expiration period.
  3. Alternatively, create a new envelope from scratch or from a template for documents you send often.

Summary: Set the expiration period when sending, check the “Expires on” date in the envelope view, and use the Expired column and email notification to manage requests that were not signed in time. After expiry, extend the deadline to reopen the same envelope, or duplicate it to send a new request. Recipients can still open the original link to see that the request expired and can contact you if they still need to sign.