Envelope Expiration

Signature requests in Subnoto have a configurable expiration period. After that period, the request is marked as expired: you are notified, and recipients can no longer sign through the original link (but can still open it to see the expired message).

Setting the Expiration Period

When you send an envelope:

1. Open Preview & Send before sending
2. In the preview modal, find “Link expires in” (or similar)
3. Choose how many days recipients have to sign: for example 7, 14, 30, 60, or 90 days from the send date
4. Send the envelope as usual

The expiration date is shown in the envelope view (e.g. “Expires on [date]”) so you can see the deadline at a glance.

Tip

Visibility The expiration date is displayed in the envelope sidebar and, for pending envelopes, helps you plan reminders or follow-up.

When a Request Expires

• Daily check: Subnoto runs a daily job (e.g. at 5:00 AM) that finds envelopes whose deadline has passed and marks them as Expired.
• Your notification: When one of your signature requests expires, you receive an email informing you that the request has expired, with a link to open the envelope in the app.
• Envelope list: Expired envelopes appear in a dedicated Expired column in the Envelopes view, so you can separate them from in-progress or completed documents.

For Recipients When a Request Has Expired

• Link still works: Recipients can still open the same link they received by email. The link is not invalidated.
• No signing: They will see a clear message that the signature request has expired and that they can no longer sign through this link.
• Next step: The message tells them they can reach out to you (the sender) if they still need to sign. You can then use Duplicate envelope on the expired request to recreate and send a new one.

Expired vs Other Statuses

Pending / In progress

Recipients can still sign; the expiration date is in the future.

Expired

The deadline has passed. You were notified by email; recipients see an expired message and cannot sign.

Complete

All required signatures were collected before expiration.

After Expiration

If you need a signature after a request has expired:

1. Use the Duplicate envelope action on the expired envelope. It recreates the same document (and recipients) in a new envelope so you can send again without re-uploading or reconfiguring.
2. Open the new envelope, adjust the expiration period or message if needed, then send; recipients will receive a new link and can sign within the new expiration period.
3. Alternatively, create a new envelope from scratch or from a template for documents you send often.

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Summary: Set the expiration period when sending, check the “Expires on” date in the envelope view, and use the Expired column and email notification to manage requests that were not signed in time. Recipients can still open the link to see that the request expired and can contact you for a new one.